Privacy Policy

At MeraVideo (accessible via https://meravideo.com), we are committed to safeguarding the privacy of our users and protecting their personal data. We recognize the importance of transparency in data handling practices and adhere to internationally recognized privacy standards, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your information as you interact with our services, in our role as the data controller.

1. Our Commitment to Privacy and Data Protection

MeraVideo values the confidentiality, integrity, and availability of personal data. We are committed to handling your personal information lawfully, transparently, and with care. Your trust is essential to us, and we strive to ensure that your personal data is processed in compliance with applicable privacy legislation and for legitimate, clearly defined purposes.

2. Scope of the Policy and Data Controller Role

This Privacy Policy applies to all users of meravideo.com (the “Website”), whether browsing content, creating an account, making a purchase, contacting support, or using any features or services we provide. MeraVideo serves as the data controller for personal information collected through the Website. For any questions regarding the processing of your personal data, you can contact us at [email protected].

3. Categories of Personal Data We Process

We collect, use, store, and transfer different categories of personal data, depending on your interactions with our Website:

a) Usage Data
Includes information about your visit to meravideo.com, such as your IP address, browser type, geographic location, referral source, length of visit, pages viewed, and site navigation paths.

b) Account Data
Includes information you provide when registering an account, such as full name, physical address, email address, and phone number.

c) Profile Data
Includes preferences, language settings, product interests, purchase history, and user behavior associated with your use of our services.

d) Communication Data
Includes correspondence you send to us or receive from us via email, contact forms, live chats, or customer support inquiries, including transcripts and support history.

e) Technical Data
Includes information about the devices you use to access our services, device model, operating system, browser software, user agent data, and technical diagnostics.

f) Transaction Data
Includes information related to purchases or payment processing, including payment method, transaction date/time, delivery details, and billing records. Note that actual card or banking details are managed through third-party payment providers and are not stored by MeraVideo.

g) Preference Data
Includes your preferences regarding marketing communications and commercial offers, subscription interests, consent status, and cookie preferences.

4. Legal Bases for Processing Personal Data

We process your personal data only when legally permitted. The lawful bases under the GDPR and corresponding CCPA principles include:

– Consent: When you explicitly grant us permission to process your data (e.g., newsletter sign-ups or marketing preferences).
– Contractual Necessity: When processing is required to provide services or perform an agreement with you (e.g., order fulfillment, account management).
– Legitimate Interests: When processing is necessary for our business functions, provided such interests are not overridden by your rights (e.g., service improvement, fraud prevention).
– Legal Obligation: When processing is required for compliance with laws, court mandates, or regulatory obligations.

5. Your Rights Regarding Personal Data

As a user, you are entitled to exercise the following rights over your personal data:

– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You may request correction of any inaccurate or incomplete information.
– Right to Erasure: You may request deletion of your data, subject to legal or contractual retention obligations.
– Right to Restriction: You may request a restriction of processing in certain circumstances.
– Right to Data Portability: You may request a structured, commonly used and machine-readable copy of your data, or that it be transmitted directly to another controller.

To exercise these rights, please contact us at [email protected]. We may require proof of identity before fulfilling your request.

6. Security Measures

MeraVideo implements industry-standard security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

– Data encryption in transit and at rest
– Role-based access controls and authentication methods
– Regular data backups and secure storage
– Ongoing privacy and confidentiality training for personnel

While we take all reasonable precautions, no system is immune to security threats, and we encourage users to safeguard their credentials and devices.

7. International Data Transfers

Certain data may be transferred to or accessed by personnel operating in jurisdictions outside your country of residence. Where we transfer personal data to countries without an adequacy decision under GDPR, we implement appropriate safeguards, including Standard Contractual Clauses approved by the European Commission or equivalent measures to ensure a level of protection consistent with EU requirements.

For users protected under CCPA, MeraVideo ensures that international transfers comply with corresponding U.S. privacy frameworks and contractual protections.

8. Data Retention

We retain personal data only as long as necessary for the purposes described in this Privacy Policy, including for compliance with legal, regulatory, accounting, or reporting obligations.

– Account and Profile Data: Retained for as long as the account is active and up to 6 years thereafter.
– Transaction and Communication Data: Retained for 7 years for tax and legal documentation.
– Usage, Technical and Analytics Data: Retained for up to 2 years for functional optimization.
– Cookie and Marketing Preferences: Retained according to your consent and cookie lifespan, usually 6 to 24 months.

Once data is no longer needed, it is securely deleted or anonymized for statistical purposes.

9. Cookie Policy

MeraVideo uses cookies and similar technologies to enhance user experience, analyze trends, and deliver personalized content. Cookies fall into the following categories:

– Essential Cookies: Necessary to enable core functions like account login and transaction features.
– Functional Cookies: Support personalized experience (e.g., saving preferences).
– Analytics Cookies: Help measure traffic and interactions, used to improve our services.
– Performance Cookies: Optimize site speed, usability, and user journey.

We do not use cookies for profiling or automated decision-making without explicit consent.

10. Cookie Management and Compliance

Upon visiting meravideo.com, users are presented with a cookie consent banner enabling them to accept or reject non-essential cookies per GDPR and CCPA requirements. You may also adjust cookie preferences through your browser settings or by revisiting the cookie settings link available on the Website footer. MeraVideo honors global privacy signals like Global Privacy Control (GPC) where supported.

11. Children’s Privacy

MeraVideo does not knowingly collect or solicit personal data from children under the age of 13. If it comes to our attention that we have inadvertently collected personal information from a child under this age, we will take immediate steps to delete such information. Parents or legal guardians who believe we may have collected their child’s data may contact us at [email protected].

12. Policy Amendments

MeraVideo reserves the right to update or change this Privacy Policy as legal or operational needs evolve. Any significant changes will be communicated via Website notice or email to account holders, and continued usage of the services shall constitute acceptance of such updates.

13. Contact Information

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact our data protection team at:

Email: [email protected]
Website: https://meravideo.com

We take compliance seriously and are dedicated to resolving privacy inquiries in a timely and transparent manner.

Thank you for trusting MeraVideo with your personal data.